Delivering legendary service is something the Atlassian Support team is constantly striving for. At Atlassian Summit 2010, Andrew Rallings, our Support Director, shared the three ways we try to achieve this goal and some of the innovative tools we have created to better serve our customers.

In the following video, check out Andrew Rallings's keynote (approximately 10 minutes in length) about Atlassian's Legendary Support. (Starts at 48:59).

Firstly, how do you know if you are delivering Legendary Support?

The only true way of knowing if you are delivering legendary support is by asking your customers. Each month we send out a Customer Satisfaction Survey to a randomly selected group of customers who have raised support issues that month. We roughly get a 40% response rate which is around 4 times the industry average (thank you to all our customers for such an awesome response rate, you guys rock!).

Measuring our support quality is one thing but how do we go about achieving it? We identified three ways to achieve legendary support...

1) Build products with no issues

When it comes to support, the best service you can get is the one you never need. Development, Product Management, Quality Assurance, Performance Engineering and Support work closely together to deliver not only a great product, but a high quality product with as few bugs as possible. As a result we have a number of large improvements scheduled to be delivered over the next 3-6 months such as the Universal Plugin Manager, improved user management and LDAP integration, and a dramatically improved Rich Text Editor for Confluence. Also, in the last year alone, we have fixed approximately 3,500 bugs across all of our products. There is still a long way to go, in particular we want to make installing and upgrading even easier, but we are heading in the right direction.

2) Provide great tools and online help

When you do have issues, we want to provide you the best online help and tools available that can help you find the answers to your issues quickly any time of the day.

Some of the things we have done to do just that include:

• Revamped The Knowledge Base: by making known issues easily findable, we're empowering customers with the knowledge they need to prevent known issues from occurring in the first place (see our Confluence Knowledge Base as an example);


• Released Hercules the Atlassian Support Bot: our friendly Hercules Support bot scans logs and support issue descriptions to display, in seconds, related known issues from within our knowledge base and/or public JIRA instance (Hercules was actually created by Atlassian's support engineers);


• Released Our Support Tools Plugin: available for Confluence (and soon JIRA) our support tools plugin allows you to scan your instance to detect known issues before you even knew you had a problem. Over the next 6 months we will release similar plugins for the rest of our products.
  

3) Deliver best-in-class service

When you do need to file a support issue, we want to provide you with the best service we possibly can. In your customer satisfaction surveys you said that you wanted two things: (1) you wanted us to answer your issues for your product in your time zone and; (2) you needed our service to be reliable.

To achieve this we needed to make some pretty big organisational changes. We recently opened a new office to cover the US East Coast and grew our entire Support team by more than 50%. What this means is that by October 2010, you will have a support engineer for your product (i.e. all products) in your time zone.

In terms of reliability, we have already published our target Initial Response Times but over this next 6 months we will publish exactly how we are doing against these targets. Providing transparency to our response times is a great way to demonstrate increasing reliability. We also created a highly customised Shared Support Queue that helps us better prioritise our incoming issues, to ensure the most efficient and effective delivery of support.

Related Links

• Hercules the Atlassian Support Bot by Jeremy Largman


• Shared Support Queue by Tony Atkins


• Support Tools Plugin for Confluence


• Our Support space


• How to use Confluence for a Knowledge Base and check out the Knowledge Base Survey Plugin.

Introduction

At the recent Atlassian Summit 2010, we demonstrated the homegrown tool that Atlassian's global Technical Support team uses to manage our shared support queue. In part 1 of this blog series, we'll cover why we needed a new tool, and the concepts behind the shared view we built. In part 2, we'll break down how we turned our best practices and ideas into a working tool that we plan to eventually release as a JIRA plugin.

Please join us in 2 weeks to learn more about Ceptah Bridge.

Ceptah Bridge links MS Project with JIRA and provides bi-directional synchronisation between the systems. It streamlines the project management process by making Microsoft Project tasks available to JIRA users for browsing, modifying and reporting progress. A rich interface gives the user full control over the changes made during the synchronisation.

REGISTER NOW: Tue, Aug 10, 2010 3:00 PM - 4:00 PM PDT (California Time)

What's hotter then Orlando, FL in August? Agile 2010 in Orlando in August! Seriously though, this is the second year Atlassian has been a sponsor of this awesome show, and we're excited to be back. We're pining to reconnect with folks in the agile world to find out what's the latest and greatest, as well as share what we've been working on.

Our JIRA and GreenHopper gurus will be manning our booth and showing off the latest from GreenHopper and JIRA, as well as all of Atlassian's development tools. As you may have heard at Summit, over 10,000 customers use GreenHopper -- in just one year our customer based grew by a 10x magnitude. Making GreenHopper one of the most popular agile planning tools out there.

This year we'll not only be at Agile 2010 in Orlando, from August 9-13, 2010, but we'll also be sponsoring Agile Australia in September. If you're planning on going to either of these shows, don't miss an opportunity to stop by and talk to the guys that make Atlassian get jiggy wit agile ;-).

So we made a little announcement today.

Characteristically for Atlassian, we do nothing by halves. If you missed the news, we announced a USD $60M investment from Accel Partners for a minor equity position in the company. For reference, it will be Accel's largest ever investment in a software company. (You can read about it on TechCrunch, the WSJ, VentureBeat, Business Week, the Sydney Morning Herald...)

To infinity...

Scott and I began the Atlassian journey eight wonderful, fly-by-the-seat-of-your-pants years ago with nothing but $10,000 on credit-cards to buy a pair of PCs, and a lot of time to write code. Like most engineer-founded software upstarts, we started by trying to convince our developer friends to try a product we'd lost a ton of sleep building. Many of them took us up on it, unwittingly helping us embark on this journey we're still discovering.

I can distinctly remember the first time we took an order from a company neither of us had ever contacted. I think I said "holy" at the same time Scott said "shit!". Atlassian - and our unique low-cost, high-volume enterprise software model - was off to the races.

It has been an absolutely incredible journey so far. At times, it's felt like we were feeling our way in the dark - around how we'd price our products (we wanted to be easily affordable), how we'd sell (we wanted the products to sell themselves), how we'd support customers (we wanted our service to be "legendary") and how we'd figure out what to build next (we wanted customers to share openly what they needed). It's a formula we've been tweaking and improving and learning from since the beginning, but it's gotten us further than we could have ever imagined eight years ago.

Along the way to building a profitable, bootstrapped company - we've built a set of really, really awesome products, gathered a wonderful group of loyal and passionate customers, supported a lot of great causes with our Foundation and Starter licenses and hired an absolutely kick-ass team of people whom I love coming to work with every day.

Indeed, our very first mission statement - written on scraps of paper before we'd written a line of code - described not the products we wanted to build, but the type of company we wanted to be. It read:

I'm extremely proud that we've stuck to that mission. Atlassian is a different kind of company. It's a very, very special place to work and this announcement won't change that.

...and beyond.

And here we are today - 20,000 enterprise customers and counting, a portfolio of kick-ass products, a SaaS business that's growing like crazy and 225 incredible employees who make it exciting to get out of bed each day - announcing something many wouldn't have suspected, something that probably draws a diverse set of reactions beyond surprise: joy, suspicion, excitement, probably even a few WTFs.

We're sure this is the right path to take for our company and our customers. That said, taking on a new partner is never an easy choice, especially when you've come so far without one. We've been courted through the years by many investors. We talked to quite a few firms, evaluating not just their offer, but their character. We ranked the types of things their portfolio entrepreneurs said about them behind their back higher than the valuation they'd give us. And in that regard, one firm stood out: Accel Partners.

Accel has a long track record of helping companies break out - whether that's a fledgling upstart like Admob, or a bigger, change-the-world bet like MetroPCS. Accel gets a lot of buzz by being the first investor in Facebook, they obviously have a lot of amazing companies in their portfolio, and they understand both enterprise software and consumer business models (the two cornerstones of our business). But what impressed us most was that they understood the things we hold most dear - our culture and our values.

If you watch the above video, or know Atlassian, you'll know that one of our values is "Don't Fuck the Customer." At Atlassian, common shorthand for that is DFTC. You might also know that we love to make t-shirts. When Accel printed their own t-shirts stating their partnership's #1 value - DFTPC ("Don't Fuck the Portfolio Company.") - we knew we'd found a partner who understood us (and our sense of humour).

In summary, today is an amazing day for everyone involved with our little company.

To our customers and partners, thank you for your continued faith in us over the last 8 years. This won't change any of the things you love about Atlassian. You'll see more exciting products and announcements very soon, sold through the same simple model, with the same legendary service.

For our staff, it's a huge validation of the amazing work they've done over the last 8 years. After our Sydney team celebrated long into the night on Tuesday, we jumped straight on a plane to party tonight with San Francisco team... and then it's onwards to Amsterdam.

For Scott and myself, today is a major milestone in our goal of building a very different kind of software company.

For everyone, it means the Atlassian ecosystem has become an even better, more exciting place to be over the next 8 years! I hope you'll be a part of it.

We have heaps of job openings for talented engineers, and we like to think we offer a pretty unique place to hone your craft. If you're a services delivery company, or a small software company that might offer great integration to one of our products, there's never been a better time to join our amazing partner program.

SYDNEY--(BUSINESS WIRE)--Atlassian, leader in software tools for streamlining product development, today announced the closing of a USD $60M investment from Accel Partners for a minority equity position. Rich Wong, Partner at Accel Partners, will join Atlassian's board of directors. The funds will fuel Atlassian's continued leadership in software development and enterprise collaboration tools, through accelerated expansion into Europe and Asia and additional focus on M&A to add complementary products to the Atlassian portfolio. The investment will also be used to facilitate liquidity for employees.

Atlassian was co-founded in 2002 by Mike Cannon-Brookes and Scott Farquhar in Sydney, Australia with the goal of changing the way the world manages product development. The self-funded company has been profitable since its inception, and until this round has received no outside financing. Mike and Scott will continue as co-CEOs of Atlassian. Atlassian has 225 employees based in Australia, North America and Europe.

A Platform for the Modern Development Team

Atlassian creates on-premise and hosted software development tools to help teams of all shapes and sizes - from Fortune 500 companies to early-stage startups and governments/non-profits - accelerate product development. Atlassian's products include the popular issue tracker (JIRA), enterprise wiki (Confluence) and a range of tools specifically for software developers. The entire portfolio helps teams at every stage of the development process, from creating an initial concept to launching the product and supporting each customer. Atlassian's tools help teams track issues and projects, collaborate on design requirements and specs, find and review code, improve testing and build management, and more.

A Who's-Who List of Innovative Customers

Atlassian's products are used by over 20,000 customers in 134 countries, from a wide variety of industries. The company's customer roster reads like a who's-who of category and market-leaders, with both current and future titans of industry. Atlassian's customers include:

• ten of the Global Software Top 10, including Microsoft, Oracle
• seven of the 10 largest global companies, including Shell & Toyota
• all 10 of the Top 10-ranked universities in the United States, including Harvard, Stanford, Yale, MIT
• seven of the 10 largest mobile telecommunications companies, including Nokia, Verizon, AT&T
• five of the Top 5 online retailers, including Amazon, Best Buy
• four of the Top 5 game development companies, including Electronic Arts, Ubisoft, Vivendi
• eighteen of FastCompany's 25 Most Innovative Companies, including Facebook, Novartis, Netflix
• several of the largest and most active opensource software projects, including Apache, JBoss, Zend

In addition to these 20,000 enterprise customers, Atlassian customers include tens of thousands of future category leaders and market- makers, at multiple stages of their growth, through Atlassian Starter Licenses.

A Unique Approach to Selling Software

Atlassian sells its enterprise products direct to customers online. Unlike most traditional enterprise software companies, Atlassian does not have a commissioned sales force or a consulting practice. In a world still dominated by complex and inexplicably-pricey enterprise software, Atlassian has focused on refreshing simplicity and affordability. Pricing starts at just $10 for 10-user teams, with proceeds of these "Starter licenses" donated to charity. All Atlassian products are freely available to try for 30 days.

"We've been on a change-the-world mission since we started. We believe great enterprise software shouldn't cost an arm-and-a-leg, shouldn't need a salesperson to explain how it works, and shouldn't need an army of consultants to get working," said Mike Cannon- Brookes, Atlassian co-founder and CEO. "With 20,000 customers, we've barely made a dent in our mission to have every development team use at least one of our products. We're excited to have a partner like Accel help us get there."

Accel Partners is a leading global venture capital and growth equity firm, providing funding from seed-stage to growth-stage companies. Accel Partners has worked with leading entrepreneurs to help build innovative industry leaders such as AdMob, Facebook, GroupOn, Kayak.com, Macromedia, Veritas, and many others.

"We've been fans of Atlassian for years, and the vast majority of our portfolio companies innovate using Atlassian products," said Rich Wong, Partner at Accel Partners. "We had a front-row seat to how Atlassian's products help other companies build great software, and that got us excited to help Atlassian reach new markets and audiences. We're fans of Atlassian's unique culture, their incredible execution and the continued opportunity in front of them. We look forward to remaining a long-term partner in their quest to help software developers and technical teams everywhere deliver great products."

About Atlassian Software

Atlassian is an Australian software company specialising in software development and collaboration tools. More than 20,000 organisations of all sizes use Atlassian's issue tracking, collaboration and software development tools to work smarter and deliver quality results on time. Through its "1%" model, and its commitment to the betterment of society and the environment, Atlassian dedicates 1% of revenue, equity and employee time to the Atlassian Foundation for charitable contributions and projects. Learn more at http://www.atlassian.com.

About Accel Partners

Founded in 1983, Accel Partners is a venture capital and growth equity firm dedicated to partnering with outstanding entrepreneurs to build world-class businesses. Accel invests globally using dedicated teams in each local geography, with offices in Palo Alto, London, New Delhi, Bangalore as well as in China via the IDG-Accel Partnership. With over $6 billion under management, Accel has helped entrepreneurs build over 300 successful companies, including Acopia, AdMob, Alfresco, Arrowpoint, BBN, Brightcove, ComScore, Etsy, Facebook, Gameforge, GlamMedia, Groupon, Interwoven, Kayak, Macromedia, metroPCS, NextG Networks, Polycom/PictureTel, Portal Software, QlikTech, Real Networks, Riverbed, UUNet, Veritas, Walmart.com, Webroot, XenSource and Zimbra. For more information, please find us on Facebook at http://www.facebook.com/accel.

Captain's log. Winds out of the south today. Water calm. The crew has done yeoman's work in organizing and running Atlassian Summit. Our commission: to regale over 500 attendees at our second annual user conference. Then, without warning... pirates! The Jolly Gliffy flag was drawn and all went dark.

That was the scene, sort of, at Atlassian Summit 2010 during the launchpad competition. The launchpad competition was a series of 5-minute lightning talks given by 13 sponsors at Atlassian Summit. We had billed it as a knock-down, drag out, no holds barred cage match between sponsors. We raised the stakes by offering free passes to AtlasCamp 2010 and extra promotion of the winner's plugins or services. As if that wasn't enough, we told the presenters that the winner of the competition would be selected American Idol-style via live audience polling.

With the stakes set and the tension high, the first ever Atlassian launchpad competition was underway. There were demos, videos, slide decks, and for the first few presenters, it appeared things would be close. That is, until the pirates came.

Now here's the thing: when you see one technical presentation after another, you come to realize that they only way a presenter can truly differentiate his or her presentation is by dressing as a pirate. And that's just what the good folks at Gliffy did. Taking the stage by storm, this scurrilous and dangerous crew gave a presentation to end all presentations. First, they revealed a secret treasure map that led the audience along a harrowing trail of new features and improvements in Gliffy 3.0 for Confluence and JIRA. Then, they demonstrated new diagramming capabilities, a new template browser, and a very popular "Aaaargh" chart.

Honestly, this might just be the funniest video from Atlassian Summit 2010. You can watch all the launchpad presentations or jump to the Gliffy video.

Congratulations to Gliffy. In addition to the free passes to AtlasCamp, we're going to toss in free treatment for scurvy and pirate rehabilitation counseling. Learn more about the new features announced at Atlassian Summit on the Confluence Product Blog.

The Atlassians Dragon Slayer documentation guides you through installing and connecting your Atlassian tools to get an awesome, integrated experience.

By slaying the dragon you will connect your issues, wiki, source code and builds to give your team an agile set of tools for building software fast.

Many customers utilize the Dragon Slayer docs to:

• Integrate their starter licenses to get all the tools integrated.

• Learn more about the integration possibilities with there existing Atlassian tools.

• Have a play with all the tools to see the integration capabilities.

Atlassian Tools Integration Want to learn how some Dragon Slayers are using their integrated Atlassian tools to build great software?

Join us to learn more about two organizations that slayed the dragon and adopted the full Atlassian tool suite!
REGISTER NOWWednesday, July 14, 2010 9:00 AM - 10:00 AM PDT (California Time)

One year ago, we launched our community-run user group program. The program has really come into its own. We're receiving weekly requests from customers and partners to start user groups all over the globe. There are now over 30 user groups running, from our hometown San Francisco to Hamburg. And user groups the world over are throwing all sorts of creative energy at self-organizing, like this Facebook page for the Nordic Atlassian user Group.

Groups range from five people in Edmonton, Canada geeking out over pizza and beer to 30 people in Washington, DC discussing ways that Atlassian products can fit the requirements of the tightly regulated government sector.

We've got some big plans in store to improve the program. Based on feedback from the 15 group leaders who attended Atlassian Summit 2010, we're planning to make these groups even better by giving Community licenses for user groups, providing more content for organizers to share with their groups, and creating a better way for user group organizers to share content.

If you're interested in starting a user group in your area? Atlassian will support your group with promotional emails to users in the area, t-shirts for giveaways, and money towards food and drinks. There is also a User Group Cookbook to help with planning. Customers that run user groups even get a free ticket to Atlassian Summit 2011. Visit our Genuine Atlassian User Group site for more information.

(Vocus/PRWEB ) June 29, 2010 -- Software development and collaboration tool vendor Atlassian today announced the latest release of JIRA Studio, its hosted software development system that includes Subversion hosting integrated with Atlassian's full suite of tools, including JIRA for issue tracking and Confluence, the enterprise wiki.

The latest release of JIRA Studio, version 2.2, includes significant improvements to the code review, source code browsing and issue editing features. JIRA Studio now includes:

• Crucible 2.2, Atlassian's peer code review tool
  
• FishEye 2.2, source code browser
  
• JIRA 4.1, bug and issue tracker
  
• Greenhopper 4.4, agile project management tool
  

"The improvements to JIRA Studio's code review tool make it much easier to adopt code review as part of your day-to-day development practice," said Mike Cannon-Brookes, co-founder and CEO of Atlassian. "On top of an improved user experience, one-click issue creation and OpenSocial gadgets, this release provides teams with many more ways to communicate about their code."

Innovative side-by-side diff view

JIRA Studio's source code browser has also been completely revamped, and introduces a new side-by-side diff view, an innovative, powerful way to view what has changed between two versions of a file.

Said Cannon-Brookes: "FishEye users have been raving about this feature since it's introduction, and we're certain that JIRA Studio users are going to love it too."

In addition to the new diff viewer, JIRA Studio now includes several new source code-related OpenSocial gadgets that can be displayed in JIRA, Confluence or any OpenSocial-compliant container, and a completely overhauled user interface that is more intuitive and faster to use.

Faster issue editing

JIRA Studio 2.2 introduces a revamped issue editing screen that makes the most common issue operations (commenting, workflow transitions, etc.) much faster. Large lists of issues can now be triaged much faster thanks to a new operation bar that remains visible even when scrolling through long discussion threads.

Migration Support

For organizations looking to make the switch to hosted software development tools, Atlassian supports importing of Subversion repositories, JIRA issues, and Confluence wikis to JIRA Studio. Information from any issue tracking system can be imported to JIRA Studio as long as it's in standard CSV format.

Atlassian will be hosting a webinar on Wednesday, June 30th at 9AM PDT that highlights customers that have made the switch to JIRA Studio and explaining the migration process. Register at https://www2.gotomeeting.com/register/701601250.

About Atlassian

Atlassian is an Australian software company specialising in software development and collaboration tools that help technical teams deliver great results from concept to launch. More than 18,000 organisations of all sizes use Atlassian's issue tracking, collaboration and software development tools to work smarter and deliver quality results on time.

JIRA Studio 2.2 has been launched, and it includes exciting upgrades to several of the underlying Atlassian applications. If you've been thinking about switching to hosted software development for your next project, this is release is definitely worth checking out!

FishEye 2.2 JIRA Studio 2.2 includes a year's worth of improvements to the source browsing feature, including:

• Enhanced side-by-side diff viewing
• Faster source browing
• More information about committers
• Richer source annotations

Crucible 2.2 Studio's code review features have also been massively improved, with new features like

• Iterative reviews: Source code revisions made after the start of a review are easily incorporated to the review.
• Keyboard shortcuts: Navigate through reviews quickly with JIRA (and Gmail) - like keyboard shortcuts.
• No moderator required: Faster, simpler review process

JIRA 4.1 The issues tracking features in JIRA Studio have been greatly enhanced including:

• Revamped issue screen: A simpler issue editing interface will help you triage much more quickly.
• More keyboard shortcuts: Access the dashboard, projects, quick search and more.
• Issue action dropdown in gadgets: Save time by updating issues right on your dashboard.

Greenhopper 4.4 The agile planning and management features have been enhanced including:

• Scrum project templates: Pre-configure your issues with story points, ranking and flagging.
• Improved epic management
• Enhanced usability on the planning, tracking and chart boards

Check out the full release notes for JIRA Studio 2.2

Learn more about switching to JIRA Studio

Want to learn more about migrating from 'behind the firewall' developer tools to JIRA Studio?

On Wednesday, June 30th at 9AM PDT, we'll be hosting a webinar featuring several customers who will share their migration stories.

Sign up now for "Making the Switch to JIRA Studio"

Since Summit 2010 ended, there have been a flurry of new posts across the News, Development, JIRA, Confluence and Dev Tools blogs. Here are just a few:

Summit 2010: the boxset. Maybe it was the double-decker keynotes, or the 30 mind-opening breakout sessions, or the 13-company launchpad event, or the day-of-the-new-iPhone energy (and lines) surrounding the AtlasBar, or the 550 customers, partners and Atlassians wandering the halls, or the fact that Tom Cruise was hanging around, but there was just something magical in the air at Summit 2010 this year. It was, in a single word, epic! Read more.

Announcing the Universal Plugin Manager. The UPM allows you to see and manage the plugins that you have installed in your application, and it allows you to discover, download and install new plugins from the Atlassian Plugin Exchange. Read more.

GreenHopper 5 - Simple and fast agile planning. Last week at Atlassian Summit 2010, we proudly unveiled GreenHopper 5. This is biggest release of our truly agile project management tool since bringing it into the Atlassian family one year ago. Read more.

The Power of JIRA Studio - Update Issues with Subversion Commit Messages. If you've used JIRA with FishEye or Bamboo, you're probably familiar with adding JIRA issue keys to your commit messages to link source and builds to your issues. This is a great way to provide visibility into the true progress of work on your issues. JIRA Studio provides the same functionality, and goes beyond by allowing you to update your issues with your commit messages. Read more.

Meet Hercules, the Atlassian Support Bot. The Atlassian Support team is happy to welcome a new member of our family: Hercules, the Atlassian Support Robot! We recently turned him loose on our support instance of JIRA, where he looks through uploaded logs and returns known issues from an analysis. Read more.

How to build a kick-ass wiki page in 10 minutes. Confluence is a great technical documentation solution. A few weeks ago I created a tutorial using Atlassian's public wiki, where Confluence users can learn how to become a wiki ninja. Read more.

Plugins of the Month. Two of the plugins featured in our on-going webinar series include QMetry, a SaaS solution for managing the software testing lifecycle, and Talia, the Chat Robot for JIRA.

When it comes to blog posts, this roundup was the proverbial tip-o-the-iceberg. There are heaps more tips, news and announcements to be discovered in the blogs. Happy reading!

QMetry is a light, easy-to-use, cost efficient SaaS solution for managing your software testing life cycle. It provides the ability to drive an effective and efficient global application testing process and support high levels of communication and collaboration among geographically distributed testing teams.

QMetry seamlessly integrates with many defect tracking systems, including JIRA, and test automation tools like Selenium, QTP and Watir, further enhancing the ROI on your existing tools. This is an ideal webinar for JIRA customers to see how test management tools can be integrated.

See the excellent demo by Sandip Patel, and hear the Q&A session now:





For past webinars, please hop on over to Atlassian TV where you can sort videos by products and categories. For upcoming webinars, please visit our events page. If you would like to be in our webinar series, please contact us.
Also, don't forget about following us on

JIRA Studio is Atlassian's hosted software development suite that integrates hassle-free Subversion hosting with all of Atlassian's tools for building great software.

JIRA Studio let's your team spend less time dealing with infrastructure, upgrades and administration, so you can spend more time focusing on software development.

Curious about switching to JIRA Studio? Many teams have switched from behind-the-firewall tools to JIRA Studio, and we've invited a couple of them to share their migration story with other Atlassian customers!

Join us for an informational webinar on Wednesday, June 30th at 9:00AM PDT featuring:

• JIRA Studio customers sharing their own migration experience.
• A summary of JIRA Studio features, including some not available in our download tools.
• Atlassian's hosting partner Contegix discussing their security, data protection and other policies and infrastructure.
• How to migrate your issues, source and wiki to JIRA Studio.

REGISTER NOW: Wednesday, June 30, 2010 9:00 AM - 10:00 AM PDT

We had a blast running our first ever Starter Day, which took place on June 9 in San Francisco and featured 8 startups talking about their businesses and about the business of startups. We're happy to announce that the presentations from Starter Day are now on-demand.

Presentations were from...

• Nathan Stoll, Aardvark
  
• Mike Cannon-Brookes and Scott Farquhar, Atlassian
  
• Avner Ronen, Boxee
  
• Mike Volpe, Hubspot
  
• Steve Ginsberg, Pandora*
  
• Glenn Kelman, Redfin
  
• Jochen Frey, ScoutLabs*
  
• Michael Arrington, TechCrunch
  
• and... Tom Cruise??
  

Coverage of the event and a bonus video with Evan Ferrante (aka Tom Cruise) can be found on TechCrunch: Redfin's CEO, Michael Arrington And Tom Cruise Walk Into A Room.

* Note that some content is unavailable due to the policies of the presenting companies.

The Atlassian Connector for Eclipse lets you access your JIRA issues, Bamboo builds, Crucible code reviews and FishEye source code analysis right in your IDE. It supports any IDE based on Eclipse 3.5 or later, including Adobe Flex Builder, Zend Studio, and more.

Version 2.2 has a heap of new features, enhancements and bug fixes. Here are a few of our favorites:
One-click issue time tracking
With just one click, you can turn on automatic time tracking for an issue, mark it as "In Progress" and assign it to yourself. The built-in timer will run until you deactivate it again with just a click.

When you're ready to log time spent on the issue, the time field will automatically be populated for you. These new features make logging time on issues faster and easier!

Support for Numeric Custom Fields

You can now edit numeric custom fields in the IDE, saving a trip out to the JIRA web interface. This is especially handy if you're using Greenhopper for agile project management, since you can edit custom fields like Story Points from within the IDE.

Enhanced Bamboo Build Result Logs

When viewing a Bamboo continuous integration build result in your IDE, you will now be able to click on hyperlinks to files. This makes it especially fast and easy to analyze what happened when a build fails, edit the appropriate code, and re-run your build!

Avatars in Crucible Code Reviews

User avatars in Crucible are now rendered in the IDE. At a glance, you can more quickly see who's involved in a review!

Over 60 Issues Closed! Check out the release notes or install the Connector for Eclipse today!

QMetry is a light, easy-to-use, cost efficient SaaS solution for managing your software testing life cycle. It provides the ability to drive an effective and efficient global application testing process and support high levels of communication and collaboration among geographically distributed testing teams.

QMetry seamlessly integrates with many defect tracking systems, including JIRA, and test automation tools like Selenium, QTP and Watir, further enhancing the ROI on your existing tools. This is an ideal webinar for JIRA customers to see how test management tools can be integrated. Join us for this webinar to learn more and ask questions!

UPDATE: VIDEO FOUND HERE

Version 1.1 of the Atlassian Connector for Visual Studio is now available, with slick new features that make issue tracking and build results analysis within the IDE even faster and simpler.

Active Issue Toolbar With just one click, developers can now assign an issue to themselves, change it's state to "in progress", and begin logging time. The active issue is highlighted in the status bar, and developers can easily start, stop, and pause the time tracking, or even add comments. Enhanced Bamboo Build Result Logs Analysing and fixing broken builds is now much faster, thanks to enhanced Bamboo build result logs.

When viewing build results for your current Visual Studio project, the logs contain hyperlinks that will automatically open your source files for editing.

Your builds can be re-run from right in the IDE, making it fast and simple to turn your red builds back to green!

Over 20 new features, enhancements and fixes Check out the full release notes or download the Connector for Visual Studio today!

Project managers with JIRA must watch now!

Today I held a webinar with André Brissette of Dialoog. They are a subsidiary of Pyxis Technologies, and have just released Talia for JIRA, the first enterprise-class chat robot that assists project managers with time tracking and issue updates. The product is not just an Instant Messaging interface for JIRA, it really is a proactive robot specifically devoted to freeing project managers from the monthly time sheet nightmare.

See the video now:



For past webinars, please hop on over to Atlassian TV where you can sort videos by products and categories. For upcoming webinars, please visit our events page. If you would like to be in our webinar series, please contact us.
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Wow, what an event!!

Maybe it was the double-decker keynotes, or the 30 mind-opening breakout sessions, or the 13-company launchpad event, or the day-of-the-new-iPhone energy (and lines) surrounding the AtlasBar, or the 550 customers, partners and Atlassians wandering the halls, or the fact that Tom Cruise was hanging around, but there was just something magical in the air at Summit 2010 this year. It was, in a single word, epic!

Summit sold out nearly two months early, and there were nearly 200 of you that jumped on the waiting list in hopes of securing a spot. Unfortunately, we can't bring all of you the networking, the incredible energy in the halls between sessions, the chance to meet the 50 or so Atlassians on hand to answer your questions, the ice-cold beer or the dozens of other things that makes being there indescribable, but we can give you the content that helped make the event such a smash. And we've been scrambling since Summit ended Friday to do just that.

So grab a bucket of popcorn, sit back and soak up as much of Summit 2010 as you can. Simply visit: http://www.atlassian.com/summit/2010/.

As a warm up, here's the opening video that kicked it all off this year:

We hope to see everyone for Summit 2011 next year!!