Cloud doyen Salesforce.com Tuesday fielded Desk.com, a new on-demand social and mobile help desk platform that’s supposed to let businesses deliver personal customer service by unifying support channels including Twitter, Facebook, e-mail, the phone and the web via a Desk.com Agent Desktop.
Basic pricing starts at $49 a month per full-time agent for unlimited usage. Flex pricing runs $1 an hour per part-time agent.
Users can reportedly respond to cases themselves on the go, re-assign, change groups, change status, change priority for cases and modify customer information associated with cases.
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