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New Node.js Foundation Survey Released

Software Development Tools Directory - Tue, 04/19/2016 - 16:36
The Node.js Foundation, a community-led and industry-backed consortium to advance the development of the Node.js platform, has announced the availability of its first ever Node.js User Survey Report. With over 3.5 million users and an annual grow ...
Categories: Vendor

Q1 2016 Open Source Security Report: Glibc and Beyond

Black Duck Software Press Releases - Tue, 04/19/2016 - 16:30
Q1 2016 Open Source Security Report: Glibc and Beyondhleclair Tue, 04/19/2016 - 15:30 Resource Type Webinars Resource Content The first quarter of 2016 was a big one for new open source security vulnerabilities. The Glibc vulnerability was by far the biggest. It impacts nearly 900K of the 1 million different open source projects. In this webinar, we’ll dive into Glibc and the Q1 data to help you:
- Understand latest trends in open source security threats and what it means to your organization in 2016
- Simple steps to quickly find and protect yourself from newly reported threats
- Prepare your organization to respond to new vulnerabilities in open source projects Resource Link https://www.brighttalk.com/webcast/13983/199735 Resource Topic Security Exclude from resource page Exclude from resource page
Categories: Vendor

New Cloud Storage Options Enable Oracle DIVA Customers to Securely Store, Manage, and Retrieve Rich Media Assets

Oracle Database News - Tue, 04/19/2016 - 13:00
Press Release New Cloud Storage Options Enable Oracle DIVA Customers to Securely Store, Manage, and Retrieve Rich Media Assets Customers can now connect the industry’s top content storage management application with Oracle Storage Cloud Service - Archive Storage

Redwood Shores, Calif.—Apr 19, 2016

Today at the National Association of Broadcasters (NAB) conference in Las Vegas, Oracle announced new cloud storage options that enable organizations with large volumes of rich media to store, manage, and retrieve content for one-seventh the cost of any other cloud archive service. By integrating Oracle DIVA, the industry-leading content storage management application, with Oracle Storage Cloud Service - Archive Storage, Oracle is enabling customers to take advantage of flexible and scalable cloud storage priced at one-tenth of a penny per gigabyte per month or $12,000 USD per petabyte per year.

“Video storage is expected to quintuple over the next three years, driven in part by higher resolution digital formats,” said James Cates, senior vice president of engineering, Oracle. “Currently, 24 hours of video requires upward of 86 terabytes of storage and this trend will only increase. We saw the growing need for flexible, scalable, and secure storage, which is why we integrated two of our most powerful offerings. Now, media and entertainment companies can focus on producing excellent content, working with a solution that makes storing, managing, and retrieving rich media for both on-premise and in the cloud.”

The integration of Oracle DIVA with Oracle Storage Cloud Service - Archive Storage also provides customers with an incremental cloud extension tier to on-premises archive solutions, such as Oracle’s StorageTek SL8500 and SL3000 tape libraries. The capability to tier video content from the cloud to on-premise environments brings cloud to the entire workflow of media lifecycle management and enables customers to leverage the bulk economics of the cloud while retaining the performance and usability of on-premises solutions that is critical for video.

To further support the storage and archiving demands of the world’s largest media organizations, Oracle has also updated Oracle DIVAnet, Oracle DIVArchive, and AXF Explorer, an open format for universal content transport, storage, and long-term preservation.

  • Oracle DIVAnet 2.0: With the latest release of Oracle DIVAnet, media and entertainment organizations can securely share and back up rich media assets globally by connecting up to 10 Oracle DIVArchive systems through a single global namespace. Access control by site and by application is now enabled in DIVAnet 2.0 to provide additional security for valuable video assets.
  • Oracle DIVArchive 7.4: Oracle’s top content storage management application now has incorporated Oracle Database 12c and has added support for Oracle Linux, further enhancing the benefits of running Oracle software on Oracle hardware.
  • AXF Explorer: With the release of Oracle AXF Explorer, Oracle DIVA customers gain access to the SMPTE standard open format for sharing and managing content among disparate storage systems.

Oracle DIVA solutions are powered by Oracle Database 12c and are designed to meet the unique needs of the world’s largest media companies. Today, 10 of the top 10 media companies run Oracle software, with organizations such as Major League Baseball moving more than 600 hours of live video content daily and seven petabytes of information annually using Oracle DIVArchive with Oracle’s StorageTek SL8500 modular library system and Oracle’s StorageTek T10000 tape drives.

Contact Info Simon Jones
Blanc & Otus
+1.415.856.5155
+1.415.856.5155 About Oracle

Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services. For more information about Oracle (NYSE:ORCL), visit www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Safe Harbor

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle's products remains at the sole discretion of Oracle Corporation. 

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Categories: Database, Vendor

SpiraTeam 5 Beta Release--All New Test Execution

Inflectra News - Tue, 04/19/2016 - 01:00
The release of SpiraTeam 5 is getting ever closer. Thanks so much to all of you who took the time to play with the Alpha we recently released. Your feedback was greatly appreciated. Today we are sharing a beta with you to keep you in the loop about what we've been hard at work on and get your feedback.
Categories: Vendor

Oracle to Share Modern Customer Experience Best Practices in Las Vegas

Oracle Database News - Mon, 04/18/2016 - 22:22
Press Release Oracle to Share Modern Customer Experience Best Practices in Las Vegas Events for marketing, commerce, sales and service professionals to provide actionable insights that help attendees meet demands of digitally empowered consumers

Redwood Shores, Calif.—Apr 18, 2016

To help organizations embrace modern customer experience (CX) best practices across marketing, commerce, sales and customer service, Oracle will host four separate conferences in Las Vegas, Nevada, April 26-28. Held at the MGM Grand Hotel and Resort, Modern Marketing Experience, Modern Commerce Experience, Modern Sales Experience and Modern Service Experience will empower professionals with the insights needed to deliver a personalized customer experience whenever and however a customer interacts with a brand.

Digital technologies have transformed the way organizations engage with customers and have fundamentally reshaped the role of marketing. To help marketers embrace a role that increasingly includes responsibilities for overall customer experience initiatives, Modern Marketing Experience will provide attendees with the knowledge and experience they need to make a difference in their companies and careers through insights from experts in marketing automation, social marketing, content marketing, big data and testing and optimization. The event includes more than 200 sessions, presentations from CMOs of some of the most iconic brands in the world and the 10th annual Markie Awards, which honor the best of modern marketing.

In addition, Oracle is hosting dedicated events for customer service, sales, and commerce professionals. Modern Commerce Experience will help businesses understand how to satisfy customers who increasingly expect seamless omni-channel commerce experiences on the web, on mobile and in-store. Modern Sales Experience will demonstrate how industry experts and customers are taking advantage of modern sales tools to unlock customer insights and dedicate the right sales resources to focus on the right targets to boost results. Modern Service Experience will show how customer service teams can differentiate their brand by unifying web, social and contact-center experiences that help develop lasting, profitable relationships with their customers.

Highlights Across the Four Conferences
  • Engaging Keynotes: Keynote speakers includes Oracle CEO Mark Hurd; Kevin Akeroyd, senior vice president and general manager, Oracle Marketing Cloud; Ryan Deutsch, divisional vice president, Digital Marketing, Sears Holdings Corporation; Nick Cerise, CMO, Western Union Business Solutions; Eric Reynolds, senior vice president & CMO, The Clorox Company
  • Inspiring Guest Speakers: The conferences will feature a range of guest speakers including Zach King, Vine star and digital influencer; Troy Carter, founder, chairman and CEO, Atom Factory, and brand developer extraordinaire, including responsibility for Lady Gaga’s rise to stardom; Jay Baer, industry influencer and author, Convince & Convert; Tyra Banks Founder & CEO of TYRA Beauty and Creator & Executive Producer of America’s Next Top Model
  • Powerful Insights: Attendees will have access to several hundred high-quality sessions, deep-dive training sessions, and expert keynotes covering marketing, sales, customer service and commerce, plus partner demos
  • Industry Best Practices: The 2016 Markie Awards, celebrating its 10th year of honoring outstanding marketing success, will host a dinner and ceremony to showcase examples of excellence in modern marketing on Tuesday, April 26th at 8:00 p.m. PT, and the event will host the award-winning band, Bastille. Modern Service Experience will also recognize service innovators during a morning customer appreciation award ceremony on Wednesday, April 27th.
  • Lots of Fun: Oracle’s customer appreciation event, on Wednesday, April 27th at 8:00 p.m. PT in the MGM Grand Garden Arena, will offer attendees a night of great music, fine food and drink, and more opportunities to connect with peers from around the world. The event will feature the Goo Goo Dolls

“Meeting the demands of today’s mobile and social empowered consumer requires a commitment to optimizing the customer experience across the entire organization,” said Des Cahill, Vice President and Head CX Evangelist. “To help organizations succeed in this new market reality, we are bringing together thousands of people from the world’s top brands to provide insights into the trends and best practices that help enhance customer experience across all touchpoints. As the market leader in customer experience for marketing, sales, service and commerce, Oracle is uniquely positioned to deliver effective omni-channel customer experience via our Oracle CX Cloud Suite. Customer Experience is the number one technology investment area for CEOs over the next 5 years and Oracle is helping thousands of leading organizations create competitive advantage in this area.” 

Contact Info Erik Kingham
Oracle
+1.650.506.8298
erik.kingham@oracle.com About Oracle

Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services. For more information about Oracle (NYSE:ORCL), visit www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Safe Harbor

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle's products remains at the sole discretion of Oracle Corporation. 

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Categories: Database, Vendor

Testopia

Software Development Tools Directory - Mon, 04/18/2016 - 11:22
Testopia is an open source test case management extension for Bugzilla. It is designed to be a generic tool for tracking test cases, allowing for testing organizations to integrate bug reporting with their test case run results. Though it is desi ...
Categories: Vendor

mockdown

Software Development Tools Directory - Mon, 04/18/2016 - 11:14
What better place to specify your code's behavior than in its API documentation? And how better to document your API than with examples? But if they're not tested, examples tend to get stale and out-of-date. And testing them by hand is a pain. Bu ...
Categories: Vendor

AppCode

Software Development Tools Directory - Mon, 04/18/2016 - 11:12
AppCode is an Integrated Development Environment (IDE) for Swift, Objective-C, C, C++, and JavaScript development built on JetBrainsÂ’ IntelliJ IDEA platform. AppCode is built on IntelliJ IDEA platform, which is written in Java. Users can extend i ...
Categories: Vendor

Webinar: Learn More About What’s New with Polarion 2016

Polarion Software - Fri, 04/15/2016 - 18:37

If you want to learn more about some of the great new features in Polarion 2016, Jiri Walek, our VP of product management, will host two webinars on Thursday, April 21.

The post Webinar: Learn More About What’s New with Polarion 2016 appeared first on Polarion Software Blog.

Categories: Vendor

Medical Device System Software Validation Documents

Polarion Software - Wed, 04/13/2016 - 17:51

As I discussed in my last blog, software used as a platform to support the manufacture of product or in the product quality management system (QMS) must be validated (as required by 21 CFR §820.70(i)).

The post Medical Device System Software Validation Documents appeared first on Polarion Software Blog.

Categories: Vendor

Oracle Bolsters Computer Science Education in America

Oracle Database News - Wed, 04/13/2016 - 11:00
Press Release Oracle Bolsters Computer Science Education in America Part of $3.3 Billion Annual Investment to Advance Computer Science Education and Increase Diversity in Technology Fields Globally

Redwood Shores, Calif.—Apr 13, 2016

Computer Science Job Market Study

Computer Science Job Market Study (2016) by Burning Glass Technologies and Oracle Academy

View the infographic

In conjunction with The White House Science Fair 2016, Oracle and The White House today announced Oracle’s plan to invest $200 million in direct and in-kind support for computer science (CS) education in the United States over the next 18 months. Oracle’s pledge supports the Administration’s Computer Science for All initiative and is part of the company’s greater annual worldwide investment of $3.3 billion to empower CS educators and engage diverse student populations globally. Today’s commitment expects to reach more than 232,000 students in over 1,100 U.S. institutions through Oracle Academy, its philanthropic CS-focused educational program that impacts more than 2.6 million students in 106 countries.

In 2015, only two percent of all participants in the College Board’s AP program took Computer Science and a mere 22 percent of those participants were female.[1] Yet, programming jobs are growing 50 percent faster than the market overall, according to new research by Oracle Academy and Burning Glass Technologies, a leading labor market company. The study (2016), which analyzed and interpreted real-time data from millions of online job postings from nearly 40,000 sources, revealed that demand for CS, programming, and coding skills is large, growing, and far more widespread than just IT jobs.

“Our latest research findings confirm that access to computer science education in the United States is both an economic and social equality issue. Moreover, these findings help quantify and contextualize the need to expand CS to all students regardless of race, gender, or socio-economic status,” said Alison Derbenwick Miller, vice president, Oracle Academy. “We’ve been working to advance computer science education globally for more than two decades, and today’s commitment takes Oracle Academy to a new apex in our journey. It’s an honor to be part of this collaborative mission, led by the White House. The potential power of Computer Science for All to change the lives of our children and the future of our nation is awe-inspiring.”

As part of the White House announcement, Oracle Academy will provide free academic curriculum, professional development for teachers, software, certification resources, and more. Further, Oracle will work with K-12 schools, community colleges, and 4-year colleges and universities to support continuous CS education pathways through a number of new and meaningful ways, which include:

  • Training more teachers in computer science. Aims to double the number of U.S. teachers Oracle Academy trains in the 2016-17 academic year.
  • Providing access to free Oracle software. Offers students hands-on experience through free software licenses for a large number of Oracle products.
  • Expanding outreach to underrepresented populations. Commits to invest more than $3 million in nonprofit organizations focused on inspiring young girls and engaging underrepresented students in pursuing STEM and CS degrees.
  • Launching innovative courses in emerging CS fields. Introduces new Cloud-focused boot camps in the 2016 academic year and expands access to Oracle Academy’s Big Data Science boot camps.
  • Connecting world class innovators with educators and students. Plans to build an innovative new public high school, d.tech, at Oracle’s headquarters in California.
  • Driving efforts to ensure CS counts as an academic credit. Expands policy push and partnerships with other corporate and nonprofit leaders to encourage all 50 states to recognize CS as an academic graduation credit in K-12 schools.

[1] The College Board (2015), AP Program Participation and Performance Data 2015: Program Summary Report. Retrieved from https://secure-media.collegeboard.org/digitalServices/pdf/research/2015/Program-Summary-Report-2015.pdf.

    • Join Oracle Academy
    • Attend an Oracle Academy workshop
    • Learn about Oracle Academy’s participation in CS For All
    • Livestream President Obama’s address at The White House Science Fair 2016 (Wednesday, April 13, 2016 at 2:15 p.m. ET)
    • Follow @OracleAcademy, @Oracle, #CS4All
Contact Info Julie Sugishita
Oracle Corporation
1.650.506.0076
julie.sugishita@oracle.com About Oracle Academy

As Oracle’s flagship philanthropic educational program, Oracle Academy advances computer science education globally to drive knowledge, innovation, skills development, and diversity in technology fields. To this end, Oracle Academy offers students and educational institutions a free and complete portfolio of software, curriculum, hosted technology, faculty trainings, support, and certification resources. The program works with public and private partners to provide the tools educators need to engage, inspire and prepare students to become innovators and leaders of the future. Through Oracle Academy, students receive hands-on experience with the latest technologies, helping make them college and career ready in the era of big data, cloud computing, the Internet of Things, and beyond.

About Oracle

Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services. For more information about Oracle (NYSE:ORCL), visit www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Safe Harbor

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle's products remains at the sole discretion of Oracle Corporation. 

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Julie Sugishita

  • 1.650.506.0076

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Categories: Database, Vendor

Tucson Electric Power Reduces Average Call Handling Time with Upgraded Oracle Utilities Customer Care and Billing System

Oracle Database News - Wed, 04/13/2016 - 10:59
Press Release Tucson Electric Power Reduces Average Call Handling Time with Upgraded Oracle Utilities Customer Care and Billing System Oracle, Cognizant, and Origin Consulting help Tucson Electric Power deliver improved customer service and streamline operations

Oracle Industry Connect—Orlando, Fla.—Apr 13, 2016

Utilities are faced with a rapidly changing industry and increasing expectations from their customers. Adapting to these factors requires a mature, flexible, and highly-scalable customer information system, designed to improve customer service and enhance financial performance. Oracle today announced that Tucson Electric Power (TEP)—which delivers safe, reliable power to more than 414,000 customers in the Tucson metropolitan area—upgraded its customer information system in its commitment to provide superior customer service.

By working with Cognizant and Origin Consulting to upgrade to Oracle Utilities Customer Care and Billing 2.4 Service Pack Two, TEP is able to further leverage its existing Oracle investment as well as ensure compatibility with its enterprise software, including its meter data management system—ultimately enabling the utility to save money and provide enhanced customer service.

With the upgraded Oracle solution, TEP realized additional cost savings. The utility reduced the average call handling time by 10 seconds, received new postal discounts by implementing mail stream for customer letters, and increased operational efficiency. Oracle Utilities Customer Care and Billing 2.4 also enhanced TEP’s visibility of business performance and operations through solution features such as an intuitive user interface, online help, and complete and immediate access to customer account histories.

Oracle Utilities Customer Care and Billing 2.4 also helped TEP improve IT efficiencies. TEP shortened batch billing performance by 15 to 20 minutes, reduced night-batch processing time on an average of 20 minutes, and reduced batch aborts by 25 percent, resulting in timely revenue flow. The utility also reduced storage costs and improved database performance. Immediately upon go live, TEP processed 800,000 billing records and generated 30,000 bills with zero differences; validated and matched critical month-end reports; and received zero calls to the help desk during first couple of weeks post-cutover.

“We wanted to implement a solution that would improve security for sensitive data, automate manual business processes, and decrease system maintenance costs. We partnered with Cognizant and Origin Consulting to upgrade to Oracle Utilities Customer Care and Billing 2.4 because it meets all our goals and more,” said Ramon Vazquez, IT customer applications supervisor, Tucson Electric Power.

Oracle Utilities Customer Care and Billing 2.4 enabled more than 50 new features for the utility, including meter-to-cash analytical reporting and report standardization, leveraging integration with Oracle Business Intelligence Enterprise Edition.

The Oracle solution also included encryption features that enabled the utility to reduce risk by allowing it to encrypt sensitive data, like social security numbers.

“Oracle Utilities Customer Care and Billing meets the express needs of a customer-centric business strategy,” said Rodger Smith, senior vice president and general manager, Oracle Utilities. “Tucson Electric Power was able to quickly and seamlessly upgrade to the latest version of the Oracle solution to take advantage of new functionality that helps improve the customer experience and streamline operations.”

Tucson Electric Power worked with Cognizant and Origin Consulting on the system upgrade. Cognizant and Origin Consulting are Platinum-level members of Oracle PartnerNetwork (OPN). Oracle Black Belt was also involved for fine tuning of batch billing and was available during Cutover.

“Changing customer behaviors and new technologies are creating new opportunities for customer engagement and transformation of customer service,” said John Gustafson, Vice President and Business Unit Head - Energy and Utilities, Cognizant. “We worked closely with TEP from discovery, design, and development to testing, cutover, and warranty—to help ensure the utility could realize results immediately and continue to maintain a positive customer experience.”

Contact Info Samantha Thai
Oracle
+1.510.917.5564
samantha.thai@oracle.com Lacy Cooper
O’Keeffe & Company
+1.540.364.5913
lcooper@okco.com About Oracle

Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services. For more information about Oracle (NYSE:ORCL), visit www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Safe Harbor

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle's products remains at the sole discretion of Oracle Corporation. 

Talk to a Press Contact

Samantha Thai

  • +1.510.917.5564

Lacy Cooper

  • +1.540.364.5913

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Categories: Database, Vendor

Webinar: Developing to Maximize the IoT Revolution

Polarion Software - Tue, 04/12/2016 - 17:31

The Internet of Things (IoT) is disrupting the workplace, with increased focus on bridging the gap between software and hardware.

The post Webinar: Developing to Maximize the IoT Revolution appeared first on Polarion Software Blog.

Categories: Vendor

Koding Introduces Platform for Enterprise DevOps

Software Development Tools Directory - Tue, 04/12/2016 - 16:32
Koding has announced general availability of its new flagship platform that provides features and productivity tools tailored to enterprise developers and DevOps, accelerating continuous and agile software development and delivery by letting anyo ...
Categories: Vendor

DataStax Launches DataStax Enterprise Graph

Software Development Tools Directory - Tue, 04/12/2016 - 16:16
DataStax has announced DataStax Enterprise (DSE) Graph, a scale-out graph database built for cloud applications that need to manage highly connected data. Built on the foundation of Apache Cassandra™ and Apache TinkerPop™, the open so ...
Categories: Vendor

NGINX Launches NGINX Plus Release 9

Software Development Tools Directory - Tue, 04/12/2016 - 15:58
NGINX, Inc., the engine delivering sites and applications for the modern web, today announced the availability of NGINX Plus Release 9 (R9), the latest release of its application delivery platform. Today's updates provide significant new feat ...
Categories: Vendor

Puppet Announced Project Blueshift

Software Development Tools Directory - Tue, 04/12/2016 - 15:47
Puppet has announced Project Blueshift and the availability of Puppet Enterprise 2016.1, the most advanced software operations platform available. Blueshift represents Puppet's role as the bridge to the future, giving Puppet users the resourc ...
Categories: Vendor

MariaDB Explores Analytics Market

Software Development Tools Directory - Tue, 04/12/2016 - 15:39
MariaDB Corporation, a vendor of open-source databases, has announced the upcoming release of its big data analytics engine, MariaDB ColumnStore, another significant milestone for the MariaDB open-source community. MariaDB ColumnStore will be ava ...
Categories: Vendor

Southern Maryland Electric Cooperative Empowers Members and Drives Satisfaction with Modern Customer Experience

Oracle Database News - Tue, 04/12/2016 - 13:00
Press Release Southern Maryland Electric Cooperative Empowers Members and Drives Satisfaction with Modern Customer Experience Oracle Utilities helps cooperative revolutionize its contact center operations with online self-service options

Oracle Industry Connect—Orlando, Fla.—Apr 12, 2016

Providing unmatched customer service means going beyond offering a 24/7 contact center. In a recent Oracle study, 63 percent of utilities respondents noted that they do not offer intuitive online user experiences, yet 87 percent said they recognized a trend toward customers wanting a more individualized experience. With a keen sense of this purview, Southern Maryland Electric Cooperative (SMECO)—providing power to more than 160,000 customers—integrated a customer self-service application from Oracle into its existing customer information system to help satisfy this consumer-centric trend and count itself among those offering a comprehensive user experience.

“SMECO is a cooperative, which means it is owned by its customers and operated for them on a non-profit basis,” said Sylvia Welch, managing director of IT, SMECO. “Our goal is to provide the highest satisfaction for our customer-members. Previously, we relied on a third party to provide our members with online capabilities, but these were limited to the ability to log in, view a bill, maintain paperless status, and make a payment. With Oracle Utilities Customer Self Service and Oracle Utilities Customer Care and Billing in place as part of an integrated customer service platform, members can leverage simplified single sign-on to access everything in one location. Our members can manage their communication preferences, update account contact information, make payments and payment arrangements, view a 13-month energy usage graph, view and report outages, and stop service—all within an intuitive, full-service online user experience.”

Prior to implementing the Oracle solutions, SMECO’s customers had expressed their desire for more self-service capabilities. The co-op recognized that its highest call volumes involved making payments and payment arrangements. With the Oracle solutions in place, the utility was able to automate the payment process, which improves customer service, enables members to engage with SMECO in their channel of choice, and allows the contact center staff to work more efficiently and focus more time on solving complex issues.

“Oracle Utilities Customer Self Service is the perfect complement to SMECO’s services and existing Oracle Utilities Customer Care and Billing solution. The cooperative can now offer members a comprehensive web portal to enhance the customer experience,” said Rodger Smith, senior vice president and general manager, Oracle Utilities. “With a range of online account management features, bill payment options, streamlined communication channels, and service request capabilities, SMECO met its goals, and its members benefit from a seamless, intuitive user experience available at the click of a button.”

To continue its commitment to member satisfaction, SMECO plans to utilize additional Oracle Utilities Customer Self Service capabilities to expand user options within the co-op’s mobile application. Currently, the mobile application offers outage maps and outage reporting capabilities; SMECO will leverage Oracle Utilities Customer Self Service to add an account management option, enabling customers to securely log in and instantly access even more information and account management tasks via their mobile devices. SMECO is also working on an advanced metering infrastructure project, which will be complete in 2017. As part of that initiative, SMECO will launch an energy portal to show customers their detailed energy information, including high bill alerts, within Oracle Utilities Customer Self Service.

  Contact Info Samantha Thai
Oracle
+1.510.917.5564
samantha.thai@oracle.com Lacy Cooper
O’Keeffe & Company
+1.540.364.5913
lcooper@okco.com About SMECO

SMECO provides electricity to more than 160,000 services in Charles County, St. Mary’s County, southern Prince George’s County, and all but the northeast portion of Calvert County. Co-ops are distinctly different from investor-owned utilities because co-ops are owned by their customers, and these members elect the men and women who serve on the Board of Directors. Co-ops also issue capital credits to their members. What are capital credits? They are the member’s share of the co-op’s margins, based on how much electricity the member purchased and the rate at which the account was billed. SMECO’s margins—revenue less expenses—are used as working capital for new construction and system improvements. When SMECO’s Board of Directors determines that a percentage of the capital credits can be distributed to members through a general refund, capital credits will be issued by check or credited to members’ electric bills.

About Oracle

Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services. For more information about Oracle (NYSE:ORCL), visit www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Safe Harbor

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle's products remains at the sole discretion of Oracle Corporation. 

Talk to a Press Contact

Samantha Thai

  • +1.510.917.5564

Lacy Cooper

  • +1.540.364.5913

Follow Oracle Corporate

Categories: Database, Vendor

Oracle Delivers Complete Cloud Solution to Help Pharma Companies Improve Drug Safety

Oracle Database News - Tue, 04/12/2016 - 13:00
Press Release Oracle Delivers Complete Cloud Solution to Help Pharma Companies Improve Drug Safety

Oracle Industry Connect—Orlando, Fla.—Apr 12, 2016

Pharmaceutical organizations today face increasing safety requirements when bringing drugs to market and once they’re on the shelf, including properly managing limitless amounts of safety data and accurate, timely reporting.

To help medicinal product manufacturers, trial sponsors, contract research organizations (CROs), and health authorities make faster, more informed safety decisions, optimize global compliance, and manage risk holistically across the entire product lifecycle, Oracle Health Sciences has introduced a cloud version of Oracle Health Sciences Safety Suite 8.0.

“In the quest for treatments that are both safe and effective, life sciences organizations seek solutions that enable them to automate and improve the accuracy of their end-to-end safety processes,” said Steve Rosenberg, vice president and general manager, Oracle Health Sciences.  “Oracle’s 8.0 release of our safety suite delivers the power of our industry-leading safety knowledge leadership along with our cloud platform for rapid innovation adoption.”

The solution provides end-to-end drug safety management—including case management/ reporting, business analytics/intelligence, and signal detection/management—all from a single, integrated, cloud-based platform that accelerates processes and improves accuracy while reducing costs and risk. The cloud solution speeds deployment and eliminates the need for additional, on-site, hardware investment.

Stronger Together

Oracle Health Sciences Safety Suite 8.0 includes Oracle’s full line of industry-leading, safety solutions, spanning the Oracle Argus and Oracle Health Sciences Empirica applications that support automated, end-to-end, safety management. Working together, the suite’s components enable life sciences organizations to:

  • Facilitate compliance with a solution that is continuously enhanced to meet the latest regulatory requirements and incorporate evolving industry best practices
  • Gain faster, more in-depth insight into potential safety and operational issues with a flexible, extensible business analytics and intelligence platform
  • Perform holistic signal detection across multiple data sources, including adverse events, clinical data, and healthcare data, as well as manage those signals in one place
  • Reduce costs and increase value with a configurable, out-of-the-box solution available both on-premise and via the cloud
Contact Info Samantha Thai
Oracle
+1.510.917.5564
samantha.thai@oracle.com Mary Tobin
O’Keeffe & Company
+1.503.658.7396
mtobin@okco.com About Oracle

Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services. For more information about Oracle (NYSE:ORCL), visit www.oracle.com.

Trademarks

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